Returns and Shipping

 

DOMESTIC SHIPPING  

All orders are shipped via Australia Post using the Parcel Post or Express Post service.  

A flat rate of $10 postage (standard shipping) will be charged for orders. For Express Shipping on all orders you will be charged $15.
Please note the delivery cost will not be added to your order until the final stages of checkout. Please allow 1-3 business days for your order to be processed.
Estimated delivery time is 3-5 business days for Parcel Post and 1-3 business days for Express Post (within Australia). If you have not received your order within 7 business days of receiving your shipping confirmation please contact us at averyandarlo@gmail.com
Please include your full name & order details so we can resolve the matter as soon as possible for you.


INTERNATIONAL ORDERS

All international orders will be shipped via Australia Post with a flat rate shipping fee of $20 AU. Tracking is available with all international orders. Once your order has been processed you will be sent an email with your tracking number. Please allow 10-15 business days to receive your order. Please note International customers are responsible for their own duties and taxes. 

If you're unable to select delivery for your order please contact us via email to discuss shipping options averyandarlo@gmail.com



RETURN

RETURNS POLICY & RETURNS FORM 

 

if you are not completely happy with your purchase, please read our returns policy to ensure you are eligible to return your item. 

 

All our items are checked by our team at Avery & Arlo before leaving our warehouse, however in the unlikely event that your goods received are faulty or are incorrect to what you purchased, please contact us via email averyandarlo@gmail.com

**No returns will be attended to via Instagram or Facebook**

 

We ask that you take care when purchasing online and ensure you have read the description thoroughly and checked the size guide of the garment before purchasing to ensure you are satisfied with the style & fit. 

 

WE DO NOT OFFER EXCHANGE FOR ONLINE PURCHASES. 

In the event you are unsatisfied with your purchase or the sizing isn’t correct you are able to return the item for an online store credit. You can then purchase the correct size or style using this credit. 

 

FAULT IN GARMENT:

If the item you purchase has a major manufacturing fault & deemed unwearable, you are entitled to the following:

 

  • A replacement of the item, a credit note which you can use towards something else 
  • OR a full refund of the cost you paid for the item. (Excluding postage) 

 

You must contact us at averyandarlo@gmail.com as soon as you notice the fault & provide photo evidence before we can issue you with a Return Authorisation. 

PLEASE NOTE:

If an item is returned to us without any correspondence via email or Returns form, we will return the item to the buyer straight away & a postage fee will be required by the buyer. 

We DO NOT issue refunds for change of mind, or being unsatisfied with the style or fit of the garment. 

All returns must comply with the following:

 

  • The item must be in original condition with all tags attached and UNWORN to be eligible for a return/refund.
  • The cost of postage for the return of the garment must be covered by the customer UNLESS the garment is deemed faulty.

 

 Please choose carefully as there is NO refund or exchange on sale items.

 

In the interest of hygiene we do not offer exchange on pierced jewellery, under garments or swimwear unless the goods are deemed to be faulty by the manufacturer. 

When returning shoes, shoes must be returned unworn and in the original shoe box.

Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully. 

Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.

 AUSTRALIA POST 

Avery & Arlo cannot accept responsibility for items that are lost or damaged when being sent out or returned to us. Avery & Arlo are happy to assist with any questions, but please direct all enquiries to Australia Post. If this situation arises, the customer can only be reimbursed if Avery & Arlo are approved a credit by Australia Post for the lost/damaged item. We highly recommend customers keep a copy of their tracking number when returning items to Avery & Arlo If we do not receive a return/receive a return damaged, we are not required to compensate the customer.

Covered by this service
Our Australia Post Service offers delivery with safe drop or will be sent to the post office at the driver’s discretion. This means if you are not home at the time of the delivery, your order will be left in a safe place, so it is ready and waiting for you. Australia Post will also take a photo of where your order was left. If you have specific instructions on where you need your post delivered, please contact Australia Post with your tracking number and give them this information. Any instruction left in the notes section on a Avery & Arlo order cannot be passed onto Australia Post as we are a separate service.

PRE-ORDERS

Will be dispatched once they arrive at Avery & Arlo, the time frame is in the description on the product when purchased, please keep in mind this may change slightly 

All items ordered together will be held and shipped together once the pre-ordered item arrives.

If you require items that are not on pre-order to be shipped earlier please place separat orders 

Please take care when processing your order as all pre-orders are final – no additional items can be added to the order and order can not be canceled. 

 If you order is a PRE-ORDER or a CUSTOM ORDER we are not able to accept back as an exchange, credit note or refund. 

 SALE ITEMS

We do not accept returns on sale items please choose carefully.

If you require the same item in a different size, please contact customer service email averyandarlo@gmail.com or call us on 03 9078 2705 with your order number and we will do our best to accommodate you however we can. 

Items purchased during flash sale periods are included under this sale policy so please ensure you choose your items carefully.

 

Discount codes 

Only one discount/credit code can be used per order 

If you forget to use the code in your order we are unable to refund/credit the difference to amend this.

If you have an existing code during a sale period, unfortunately only one can be used

 

 STORE CREDIT

Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.

A store Credit can not be used with any other offer. 

A store credit is valid for six months from the date of issue and can only be used in one transaction.

A store credit does not cover shipping costs and cannot be used to purchase gift cards.

 

LOCAL PICK UP  

This service allows you to shop online and pick up your items in store, please allow 2 business days for yours goods to be ready for collection.

 

 

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